acehbola Privacy Policy

This page describes what we collect when you use acehbola and how we keep that data protected. We take your privacy seriously and handle all personal information according to data protection principles and applicable law. Our commitment is to be transparent about what acehbola collects, how we use it, and what rights you have over your own data.

When you open an account on acehbola, you provide personal details—name, email, phone number, national ID—that we use for identity verification, account security, payment processing, and compliance with anti-money-laundering rules. We do not sell your information to third parties and do not use it for marketing without your consent.

Our servers may sit outside your jurisdiction, and our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) operate under their own privacy terms. This policy explains acehbola's own data practices; please review payment provider privacy policies separately.

What acehbola collects and stores

We collect the following categories of data from you:

Identity information: name, email address, phone number, date of birth, national identity card number, passport number.
Address and verification documents: physical address, utility bills, bank statements, government-issued photo ID.
Payment data: bank account details, e-wallet identifiers, transaction history, deposit and withdrawal records.
Account activity: login history, games played, tournament participation, market entries, settlement records, balance history.
Technical data: IP address, device type, browser type, timestamps, cookie identifiers.

We collect identity and address information during Know Your Customer (KYC) verification before you can deposit or withdraw funds. This is required by anti-money-laundering (AML) and counter-terrorist-financing (CTF) regulations applicable to our operation. We store this data encrypted within our secure systems.

We encrypt all sensitive data on acehbola

Your identity documents, payment details, and account credentials are stored in encrypted format. Only authorised acehbola team members can access them for verification, compliance, or dispute resolution.

How acehbola uses your data

We use your personal information for the following purposes:

Account management: creating and maintaining your acehbola account, processing deposits and withdrawals, settling market outcomes.
Compliance and anti-fraud: verifying your identity, checking against AML/CTF watchlists, detecting fraudulent transactions, responding to regulatory inquiries.
Payment processing: transferring your data to payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to complete deposits and withdrawals.
Support and service: responding to your inquiries, resolving disputes, providing account recovery assistance.
Platform improvements: analysing usage patterns to improve acehbola's features, security, and user experience.

We do not use your data to send you unsolicited marketing emails or promotional messages without your express consent. If you opt in to communications, you can unsubscribe at any time through your account settings.

Third-party processors and data sharing

We share your data with third-party service providers only when necessary:

Payment processors: We send your payment details to mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment to process deposits and withdrawals. These processors maintain their own privacy policies.
Compliance and verification services: We may use third-party KYC providers to verify your identity documents.
Hosting and cloud providers: Our servers may be hosted by cloud providers located in multiple countries, including outside Indonesia.
Legal and regulatory authorities: We may disclose your information to law-enforcement agencies, tax authorities, or regulatory bodies if required by law or court order.

We do not sell your personal information to advertisers, data brokers, or other commercial entities. We do not share your data with affiliates for their independent marketing purposes without your consent.

Cookies and tracking on acehbola

Our platform uses cookies and similar tracking technologies to:

Keep you logged in and maintain session security.
Remember your preferences and settings.
Analyse how you use acehbola to improve performance and user experience.
Detect fraudulent activity and protect against unauthorised access.

You can manage cookie preferences through your browser settings. Disabling cookies may limit acehbola's functionality. We do not use cookies for targeted advertising without your consent.

Your data rights on acehbola

Access: request a copy of the personal data we hold about you
Correction: update or correct inaccurate information in your account
Deletion: request that we delete your data, subject to legal retention obligations
Portability: receive your data in a portable format
Objection: object to certain processing activities

Data retention and account closure

We retain your data for as long as your acehbola account is active and for a period afterwards to comply with legal and regulatory requirements. After account closure, we keep transaction records, identity documents, and compliance information for a minimum period set by anti-money-laundering laws (typically 5–7 years).

If you request account deletion, we will anonymise or remove personal data where legally permitted. However, we retain transaction records and KYC documents to satisfy regulatory obligations and to prevent fraud.

Your location and international data transfers

acehbola operates from Indonesia and serves users across supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our servers and databases may be located outside Indonesia, including in other countries within Southeast Asia or globally. By using acehbola, you consent to your data being transferred to and processed in these locations, which may have different data protection standards than Indonesia.

We take reasonable steps to protect your data during transfer, including encryption and secure protocols. However, we cannot guarantee the same level of protection as you would receive under Indonesian law.

Contact and data subject requests

If you have questions about acehbola's privacy practices, wish to access your data, request correction, or exercise your data rights, contact our support team via the in-app form or email. We respond to data subject requests within a reasonable timeframe, typically one to two business days.

Our support team operates during business hours and communicates in English. For urgent privacy concerns, include "Privacy Request" in your subject line so your inquiry receives priority handling.

Policy updates and changes

We may update this privacy policy periodically to reflect changes in our practices, technology, or law. We will notify you of material changes by posting an updated policy on acehbola and, where required, by sending you a notification email. Your continued use of acehbola after updates constitutes acceptance of the revised policy.

This privacy policy is effective as of the date shown on our platform. We remain committed to protecting your data and maintaining transparent communication about how acehbola handles your information.